a few weeks go by and I get another billing email, so I sent them another message. I sent them an email explaining that I was trying a different software and to please cancel my account. I then received a billing email from AnyDesk with the line to contact their billing department at if I had any questions. I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that. So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). First, there is no autopay (or at least none that was set up). That is where AnyDesk's true colors came out. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. I used a paid version of the software for a year. Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though.īiggest "con" has been in dealing with the company. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers. While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).Īs a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic! They new I wasn't using the software for the months of trying to get them to answer and clarification. A week or two later I would get a response back basically saying nope - I owe them money.
I asked them to be flexible since I had waited forever for them to actually respond to me (never were my emails ever directly responded to). Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket.
Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!!
0 kommentar(er)
